FAQs
Yes, there are shipping options that include insurance for loss and damage up to $5000. These options include mandatory sign on delivery.
Orders are dispatched within a couple of days via express post. If there is a delay or a product is out of stock we will call to let you know.
Yes, every device is covered by a 12 month warranty. Outside of the warranty period we will do our best to work with you for a fair resolution to get the device working or replaced as soon as possible.
Email help@farmo.com.au with the device number and a description of your claim with a photo to help us diagnose your concerns.
We may also run a diagnostic remotely of your device to identify the issue before we trouble you to post the device back to Farmo for a repair, or replacement.
Thank you for your understanding and patience. We strive to give you our best support.
Name: Farmo
Address: 5 Tucker St. West Footscray VIC 3012
Reference on parcel: (Customer Name) - Return
Yes. Every Farmo device needs a Farmo subscription. The subscription can be purchased through the Farmo website A discount will be applied at checkout depending on the number of subscriptions purchased.
No. The SIM card is already inside and we pay the data fees, which is covered by your device susbcription.
The subscription covers the charges we pay for data, servers and overheads but also allows us to support our customers and continue developing new technology.
As a rule of thumb for NB-IoT devices, we advise half a bar. Or enough signal to send a text message is enough for Farmo devices to work.
Use the same email you signed up with Farmo. Send us an email (help@farmo.com.au) or give us a call if you aren't sure what your login email is.
Yes we do! Click here to watch our Farmo App explainer video and read some frequently asked questions about the Farmo App.
You can set Alerts on the Farmo App. Click here to watch our Farmo App explainer video.
The customer owns the data. Farmo has adopted the NFF's Australian Farm Data Code, a policy developed by our peak farmer body for farmers and can be downloaded here.
Yes but it very rare. Because its floating its like picking up "an apple in a bucket" with your mouth. Very hard to do.
Our target is one year minimum battery life for every device in the default setting, but in most circumstances battery will last much longer. You can ask us to increase the reporting frequency but understand that the battery life will shortened.
Mostly yes. If we design a product ourselves we make the electronics here in Melbourne, import the plastic enclosure, and do the final assembly here. However we also have some generic sensor components which are not worth making ourselves. We import those from overseas.